Leadership and Management

To develop, manage and lead highly motivated and skilled teams whilst simultaneously adapting to often fast-changing organisational priorities in a dynamic environment. To develop individual performance to link with the overall strategy of an organisation and to use different approaches to management and models of team-working to maximise efficiency.

This functional area comprises the following technical competences:

People management
Change management

People management

Support

Contributes to team objectives through the achievement of their own targets and objectives and by fulfilling their role and responsibilities

Communicates clearly with colleagues and stakeholders, using appropriate communication channels and media

Contributes to effective pensions working through positive and helpful behaviour which meets legislative requirements and makes practical suggestions for improvement

Relevant qualifications:

Award in Pension Essentials

Supervisor

Allocates work and responsibilities to team members fairly according to operational needs and individuals’ qualifications, strengths and development needs

Supervises work and workflows, providing motivational support and feedback to team members and meets legislative requirements

Appraises and develops team members to achieve their targets, objectives and personal goals

Relevant qualifications:

Manager

Manages recruitment and selection processes within legislative requirements to meet strategic objectives and operational priorities

Creates a learning environment that rewards personal development and meets current and identified future needs for pensions knowledge, skills and professional development

Manages staff retention through effective motivational and egalitarian leadership and management

Relevant qualifications:

Diploma in Pension Administration

Senior

Forecasts and plans the pensions workforce systematically to meet current and future needs

Motivates the pensions workforce through the use of personal leadership and management styles and effective performance management processes

Communicates the vision so the pensions workforce understands the links between pensions and organisational strategy

Relevant qualifications:

Strategic

Creates a systematic and comprehensive framework for the development of the pensions workforce that is compliant and meets client needs

Influences corporate culture, values and organisational behaviour to improve organisational effectiveness

Provides inspirational leadership that empowers and motivates the pensions workforce to achieve the vision

Relevant qualifications:

Change management

Support

Responds to and accepts change positively

Carries out tasks in line with change plans and makes practical suggestions for improvement

Explains the reasons for and importance of change

Relevant qualifications:

Award in Pension Essentials

Supervisor

Ensures the smooth running of work during periods of change

Monitors the effects of change and contributes constructively to continuous improvement

Reports on risks and progress and developments and resolves issues relating to the implementation of change

Relevant qualifications:

Manager

Keeps abreast of potential and planned change that may have an impact on pensions operations

Implements changes to pensions services to plan, timescale and budget, overcoming barriers to change

Promotes the benefits and supports the introduction of change in an organisation, providing resources and training

Relevant qualifications:

Senior

Identifies the drivers to and need for change in pensions strategy and/or delivery and plans for organisational change

Ensures coherence of planned changes with pensions-related policies and processes

Evaluates the impact, effectiveness, value and fit with pensions strategic objectives of the change

Relevant qualifications:

Strategic

Identifies trends, creates the vision for changes in pensions and embeds a change culture and strategy into an organisation

Promotes the pensions vision and leads strategic change with stakeholder support

Manages the impact of change on the effective delivery of pensions services and empowers others to take mitigating actions

Relevant qualifications:

Functional areas

The role of the pension profession

Sector Knowledge
Information and Knowledge Management

Pensions Strategy
Pensions Policy

People Management
Change Management

Product and Service innovation
Managing Product and Service delivery
Benefit Calculation and Delivery
Regulated Retirement Advice
Investment Portfolio Management

Governance and Compliance
Risk Management
Corporate Social Responsibility
Ethics
Sustainability in Pensions

Quality Management
Client Relationship Management (CRM)

Trusteeship

What are technical competences?

The technical competences have been developed in consultation with the industry to reflect the needs and requirements of the profession.

This document sets out the standards; explains how they can be used and by whom and directs readers to sources of information, learning materials and qualifications.

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