About us

Paragon is a leading provider of transformational business services, operating across four key regions: the UK, Ireland, and Luxembourg; Belgium and the Netherlands; DACHE and CEE; and Western Europe.

We operate as a strategic partner to our pension clients and act as an extension of their business, guiding schemes and providers to the solution that best fits their needs. Paragon simplifies the complexity of today’s pension landscape, and our decades of experience and innovative solutions help to transform member journeys.

Who we are

We are one of the UK’s largest business services providers, going to market through seven key business lines, enabling us to meet member expectations and remain agile and flexible to market demands.

What we do

We give pension schemes and providers a safe pair of hands, delivering rigorous governance, managing risk and improving outcomes across their entire organisation. Put simply, we work tirelessly every day to deliver what our pension clients need.

How we do it

Our solutions provide outstanding data-driven member engagement, multichannel marketing, transactional communications, workplace solutions and automated inbound communication workflows.

Our work in the pensions industry

We work closely with well-known UK pension schemes and providers, helping them to transform their business services.

We learn through experience by sharing outcomes from our 20+ years in the pensions and investment industry, together with our cross-sector scale and proven ‘best practice’ results.  We bring outstanding innovation and new ideas to the pensions industry - please take a look at our work and thought leadership pieces via the ‘Useful Links’ section below.

Our services help to support some of the UK’s largest DB workplace pension and DC Mastertrust schemes through the following technology-driven solutions – hosted by us and integrated with your own workflow systems:

• Personalised and data-driven multi-channel member communications.
• Increase open/click and first-time sign-in conversion rates.
• Automated nudge campaigns across digital print, email, video and social media channels.
• Secure document archive.
• Digital Mailroom and workflow.
• Regulatory communication planning – such as GMP Equalisation.
• Accessible formats – digital and non-digital.
• Content redesign and language remediation.
• Tracing and re-engaging lost members.
• Marketing Services and collateral
• Digitising physical historic archives – such as pension/HR documents and fiche records.

Our accreditations and awards