The PMI reserves the right to make modifications to the programme(s) and administrative arrangements in the event of special circumstances. In order to be eligible for free member tickets, the attendee must be a member at the time of the event. Please note that payment must be received before the event is held.

Conference cancellation and no-shows:

Please note the following policy may apply for in-person delegate no-shows. If you are a Member who has booked our complimentary pass the following will apply:

• Up to 14 prior to event: £50 (+VAT) to cover food waste.
• At least 14 days prior: no charge.

Alternatively, delegates may nominate another PMI Member to attend in their place, subject to agreement from the PMI, please discuss this with the events team.

If you have paid to access the delegate pass for our conference, the following will apply:

• Non refundable if cancellation is received 30 days before the event.
• 50% refunded is cancellation is received up to 60 days in advance.
• 100% refund if cancelled with over 60 days notice to event due date.

Promotional codes:

Please note that promotional codes are for delegates that have not attended a PMI conference in the past. If you are using a promo code, please note that this will be on an application basis, if you are a new delegate, we will get in touch to let you know that your application has been successful. Likewise, if we have record of you attending before we will contact you to book a regular ticket.

Training courses:

Please note that you have purchased a pass for any of our training courses. The booking allows the named person only to have access to the live training. Sharing this with colleagues or displaying it to a larger audience will be in breach of your booking agreement with us.

We are a small not-for-profit institute, and every such incident hampers our ability to support you further and compels us to take drastic checks such as a sample test where we may ask you to turn on your camera so we can confirm the attendance is solo. We want to avoid this, so we hope you will respect your purchase agreement with the Pensions Management Institute.

Refund eligibility:

Please note the following policy applies for training courses:

Refunds will only be issued if the cancellation request is received at least 30 days before the scheduled start date of the training program.

Cancellation requests: All cancellation requests must be submitted in writing via email or through our official communication channels.

Refund amount: If a cancellation request is received within the specified 30-day window, a full refund of the training fee will be processed.

Non-refundable period: Cancellation requests made less than 30 days before the start of the training program will not be eligible for a refund.

Transfer of registration: Registrations may be transferred to another participant or to a different training session within the same program, subject to availability and approval by our administration. Please contact us for transfer requests.

No-show policy: Participants who do not attend the training without prior cancellation notice will not be eligible for a refund or a transfer of registration.

Force majeure: In exceptional circumstances, such as natural disasters, unforeseen emergencies, or other events beyond our control, we reserve the right to modify or cancel a training program. In such cases, we will make every effort to reschedule or offer refunds as appropriate.

Refund processing: Refunds will be processed using the same payment method used for the original registration.

Photography and filming

By participating in our events, you grant permission to the organisers and their representatives to take photographs and videos of you during the event. These photographs and videos may be used for promotional, marketing, or informational purposes, including but not limited to online and offline publications, social media, advertisements, and press releases.

Get in touch

If you have any questions or would like to notify us of a cancellation, please email events@pensions-pmi.org.uk