Paul is an Actuary and Partner at Aon.  His primary role is advising DB pension schemes. He also leads Aon's approach to providing advice to Sole Trustees, and since 2017 has led Aon's strategy for helping pension schemes understand and manage their cyber risk. He is past president of the Society of Pension Professionals

Jim is a Partner and Head of the National Forensic Services team at Crowe UK. His team helps organisations to protect themselves against a variety of problems such as cybercrime, fraud, bribery and corruption and to make sure they are secure. Where necessary, if their protection fails, to investigate, respond, manage and mitigate any damage. The team also provide litigation support and expert evidence evaluating the operation of contracts and the appropriateness of related payments.

He is a Visiting Professor and chairs Europe’s premier research unit in this area at University of Portsmouth. He has published more than 30 research reports and two books in this area. He was the founding Director-General of the European Healthcare Fraud and Corruption Network covering 28 European countries.

He has worked internationally across 43 countries to date. During more than 25 years as a forensic specialist, he has advised a diverse range of professional services firms, private companies, charities, pension schemes, Ministers (and Parliamentary Select Committees and the Attorney-General in the UK), as well as global mining companies, international Governments (including the Governments of China and New Zealand), and major public sector organisations.

Experienced high performing, senior public and third sector leader with extensive experience of leading organisations through change and a successful track record of working with and across government, Pensions industry and the Financial sector. Particular expertise in consumer finance issues, fraud prevention and the delivery of highly technical guidance services.

Able to gain trust and buy-in to combine strategic and analytical insight with practical solutions to problems and challenges. Effective at building strong, trusted relationships with internal and external stakeholders. Skilled in Nonprofit Organizations, Social Enterprise, Corporate Social Responsibility, Fundraising, External relations and Management.

Lorna is a Legal Director specialising in Data Privacy and Cyber Security.

Lorna has amassed a wealth of experience in advising trustee clients on data privacy issues and cyber security.  Lorna is well versed in how the legal rules apply in practice to the pensions sector.  Lorna is delivering public training sessions for pensions professionals as part of our Eversheds Sutherland training series.  She is delivering bespoke cyber breach training to trustee boards at their quarterly meetings.  Pre-GDPR Lorna was our speaker at the ‘GDPR for pensions professionals’ seminar series.

Lorna provides strategic advice about the handling of cyber incidents and personal data breaches by pension trustees, including on reporting to TPR, ICO and affected members/pensioners.  Lorna advises our trustee clients on GDPR accountability, the GDPR data record, data protection policy, privacy notices, data processor terms and joint controller terms with actuaries.  Lorna was co-lead in preparing the Eversheds Sutherland GDPR precedent documents for trustee clients.  Lorna understands the practical difficulties inherent in GDPR retention rules. 

Lorna advises our trustee clients on data sharing with employers and is well versed in the ICO new statutory code of practice on data sharing.  Lorna deals day to day with privacy impact assessments and data subject right requests under GDPR.  Lorna helps trustees and scheme administrators tackle subject access requests and GDPR compensation claim threats including from claims management companies acting for transferred out members.   

Lorna is well versed in the complexities of the Data Protection Act 2018 public interest and social protection related processing grounds for special category personal data/criminal convictions and offences data – as relevant to pension schemes.  Lorna advises trustees on the data privacy implications of bulk annuity policies, sharing of data, and negotiation of terms.

Margaret Snowdon OBE is a pensions professional and experienced non-executive director. She is a Non-executive Member of the Phoenix Group With Profits Committees, the ReAssure Fairness Committee, as well as a Non-executive Director of XPS Pension Group plc.  She has recently stepped down after four years on the Board of the Pensions Regulator. She sits on the Advisory Board of Moneyhub Financial Technology Limited. Margaret previously held partner and director level positions with the leading employee benefit consultancies.

Among her many voluntary roles within the pensions industry, Margaret is Chair of the Pension Scams Industry Group, which has saved countless £ millions from falling into the hands of scammers.  She is the first Honorary President of the Pensions Administration Standards Association, having previously been Chair for seven years. She serves on the Council of the Pensions Policy Institute and is a Member of the Personal Finance Society’s Pensions Advice Taskforce, leads on the PASA DB Transfers Code of Practice and is a member of the STAR Steering Group.   She is also a Early Resolution Adviser with the Pensions Ombudsman service.   Margaret was appointed an OBE in 2010 and has received many awards for her contribution to Pensions.

James Collins has worked as an In-House Lawyer at The Pensions Ombudsman since October 2014 and is now Senior Counsel. Originally called to the Bar in 2005, he is currently a Practicing Solicitor with Higher Rights of Audience in both criminal and civil courts.      

James was formerly in private practice as a criminal defence solicitor, and before that worked as a Magistrates Court Legal Adviser and a Senior Adjudicator at two other ombudsman services.

His original degree was a BA (Hons) in Economics from the University of Wales (Swansea), where he returned much later to successfully complete one of his Higher Rights of Audience qualifications.

Away from The Pensions Ombudsman office, James volunteers at a drop-in Legal Advice Centre and trains and interviews students for intern positions in the US working, as he did, on death row appeals.   

Eversheds Sutherland is one of the largest global combinations of firms in the world. It is known for the quality of its legal advice, ability to service complex, multijurisdictional mandates and focus on client service.

The firm operates from 66 offices across 32 countries in the major financial centres of Europe, the US, the Middle East, Asia and Africa. It is widely recognised as being at the forefront of the centralised multijurisdictional delivery model helping clients realise cost control, consistent quality and transparency of spend.

Crowe UK is a leading audit, tax, advisory and risk firm with a national presence to complement our international reach. We are an independent member of Crowe Global, the eighth largest accounting network in the world. With exceptional knowledge of the business environment, our professionals share one commitment, to deliver excellence.

We are trusted by thousands of clients for our specialist advice, our ability to make smart decisions and our readiness to provide lasting value. Our broad technical expertise and deep market knowledge means we are well placed to offer insight and pragmatic advice to businesses of all sizes, professional practices, non profit organisations, pension funds and private clients.

We work with our clients to build something valuable, substantial and enduring. Our aim is to become trusted advisors to all the organisations and individuals with whom we work. Close working relationships are at the heart of our effective service delivery.

The Money and Pensions Service (MaPS) brings together three respected financial guidance bodies: the Money Advice Service, The Pensions Advisory Service and Pension Wise. MaPS is an arm’s-length body sponsored by the Department for Work and Pensions, established at the beginning of 2019, and also engages with HM Treasury on policy matters relating to financial capability and debt advice.

The Pensions Regulator is the UK regulator of work-based pension schemes. We are working to improve confidence in work-based pensions by protecting members'​ benefits and encouraging high standards and good practice in running pension schemes.

Join our LinkedIn group or follow us on Twitter: @TPRgovuk.

The Pensions Ombudsman deals with complaints and disputes concerning the administration and management of occupational and personal pension schemes. We consider complaints about the Pension Protection Fund and some decisions made by the Financial Assistance Scheme. We deliver a fair, impartial and free service. We examine the facts in each case and have legal powers to make decisions that are final and enforceable in court, with no financial limit on the awards we make.

We are not a consumer champion or part of the pension profession and are independent of Government. We employ a highly-skilled workforce, dealing with approximately 1,300 complaints and 6,000 enquiries each year.